When will my order arrive?
All orders are shipped with DHL or PostNL and you will receive them within 2-3 (the Netherlands) or 3-5 (Europe) working days at the address of your choice. The shipping costs are €4,95 for orders within the Netherlands, for orders over €65.00 you will receive free shipping.
The shipping costs for orders outside the Netherlands can be found here.
If you place your order by 3 p.m. at the latest it will be shipped the same day, it is possible that you will have your order by the next day (this concerns orders shipped within the Netherlands).
Please note that this is an estimate and not a guarantee. It can always happen that the package takes a little longer, due to the volume of orders, or the courier having a delay. Of course, we do our best to get your orders to you as soon as possible.
Orders which are placed during the COVID-19 period may have a delivery time of approximately 2-5 business days. Please note we are doing our best to get your orders to you as soon as possible, however further delays may be experienced.
Next to that you can choose to pick up the placed order in Leiden. You can make this choice at checkout. When we are noted that an order is being picked up, we will contact you by e-mail as soon as possible to make an appointment for collection.
Can I still change my address after having completed my order?
Unfortunately, once you have placed your order you cannot make any changes. If you entered an incorrect address you would need to cancel the order and place it again.
Please note that if you just made a typo when entering the street name, this will automatically be adjusted by the shipping company when your order is sent.
Can I select a date and time for my order to be delivered?
Unfortunately, it is not possible to choose a date and time for delivery when placing an order. We always process and ship our orders as soon as possible, so you receive them quickly!
What are your shipping methods?
We ship all our orders with DHL or PostNL.